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Conditions

Liability and the handling of possible complaints
Our first concern is a product that complies fully with your wishes. We will do our utmost to achieve that goal. Complaints, if any, have to be made within 14 days after delivery. You must send them by registered mail to picturebook.be (postal address: Eekhoutdriesstraat 67, 9041 Gent, Belgium). In case of a well-founded complaint the client can only claim another execution of the order or, in case of unavailability (e.g. when the files no longer exist), the issue of a similar product. On no account picturebook.be can be held responsible for the damage or loss of files. The quality of the final product is of course in proportion with the quality of the supplied visual material. The liability of picturebook.be is therefore limited to reprehensible production errors.

Delivery time
On average, the orders are processed upon our machines five working days after receipt of your payment. Delays in delivery time can never cause compensation or cancellation of the order.
Orders
Orders are accepted only in accordance with the conditions mentioned below. Upon using the software of picturebook.be, the client fully agrees with the conditions mentioned below.

Copyright/Intellectual property
The client is and remains responsible for the content of the files he uploads for printing. Moreover, he owns the copyright for the supplied illustrations/images/texts which are to be found in the uploads. Picturebook.be declines all responsibility for the content of the supplied files. Please note that it is strictly prohibited to multiply and process works protected by copyright. If we find that the supplied material does not comply with the appropriate rules (e.g. the penal code or copyright laws), we will report the infringements to the public bodies concerned.

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